In a world torn
by violence of all sorts, wars, furious struggles for power, a world spattered
with crass language, uncivil discourse, racism and contempt for the ethnic
differences, Marshall B. Rosenberg has constructed a Nonviolent Communication
system which facilitates the flow of communication needed to exchange information
and resolve differences peacefully.
“Nonviolent
Communication, a language of compassion” focuses attention on compassion,
rather than on fear, guilt, blame or shame. He tells the reader that we learn
to speak but not communicate. He starts by asking what happens to disconnect us
from our compassion, leading us to behave violently.
“While we may
not consider the way we talk to be “violent,” our words often lead to hurt and
pain, whether for ourselves or others,” he writes.
Although his
notions appear to be clear enough, it is clear that most people experience and
receive violence in their daily lives yet find it extremely difficult to deal
with it. The starting point is how to give. “When we give from the heart, we do so
out of a joy that springs forth whenever we willingly enrich another person’s
life. This kind of giving benefits both the giver and the receiver. The
receiver enjoys the gift without worrying about the consequences that accompany
gifts given out of fear, guilt, shame, or desire for gain. The giver benefits
from the enhanced self-esteem that results when we see our efforts contributing
to someone’s well-being.”
What can we do
to avoid falling into what seems to be an inevitable spiral of violence?
Rosenberg
pinpoints four components of Nonviolent Communication:
1)
Observation:
We observe what is actually happening in a situation, what elements are
enriching our lives, what elements are producing agitation. The key is to be
able to articulate the observation without judgment or evaluation.
2)
Feeling:
We state what we feel when we observe the action—do we feel hurt, scared,
joyful, amused, irritated…
3)
Needs:
We try to determine what needs of our are connected to the feelings we have
identified.
4)
Request:
We attempt to determine what requests we have or what requests persons we
relate have in the context of any particular situation.
“As we keep our
attention focused on the areas mentioned, and help others do likewise, we
establish a flow of communication, back and forth, until compassion manifests
naturally: what I am observing, feeling and needing; what I am requesting to
enrich my life; what you are observing, feeling and needing; what you are
requesting to enrich your life.”
Although the
author does not mention how the Nonviolent Communication system could be
applied to politics and wars, the reader will likely come to his or her own
conclusions.
Nonviolent
Communication, a language of compassion,
by Marshall B.
Rosenberg,
PuddleDancer
Press, P.O. Box 231129, Encinitas, CA 92023-1129.
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